This policy applies to paid plans for Learnbee, a product of Bsharp Sales Enablers Private Limited ("Bsharp", "we", "us"), purchased through learnbee.ai or creator.learnbee.ai. It forms part of our Terms & Conditions.
Learnbee is an online software service. There are no physical goods, so returns and exchanges do not apply.
1. Free Plan
You can use Learnbee's free plan without payment. Since nothing is charged, no refund applies. We recommend trying the free plan before buying a paid plan.
2. Cancellation by You
You can cancel a paid plan at any time from your account settings, or by emailing admin@learnbee.ai from your registered email address.
Cancellation takes effect at the end of your current billing period. You keep full access to your paid plan until then.
Once cancelled, your plan will not renew and you will not be charged again.
After the billing period ends, your account moves to the free plan. Your courses remain in your account, subject to free-plan limits.
Except as described in Section 4, cancelling mid-way through a billing period does not entitle you to a refund for the unused part of that period.
3. Cancellation by Us
If we discontinue the Service or your plan, or terminate your account without cause, we will refund the unused portion of any prepaid fees on a pro-rata basis.
If we terminate your account for a material breach of our Terms & Conditions (for example, unlawful use or non-payment), no refund will be issued for the current billing period.
4. When You Are Eligible for a Refund
Scenario
Refund
You request a refund within 7 days of your first purchase of a paid plan
Full refund
You were charged more than once for the same purchase
Full refund of the duplicate charge
Your payment failed but the amount was debited from your account
Full refund (usually reversed automatically)
Your paid plan was not activated within 24 hours of a successful payment and we could not resolve it
Full refund
We cancel your plan or discontinue the Service (Section 3)
Pro-rata refund of unused prepaid fees
5. When Refunds Do Not Apply
Renewal payments, if you do not cancel before the renewal date.
Requests made more than 7 days after your first purchase, except in the cases listed in Section 4.
Partial use of a billing period after cancellation.
AI usage credits or add-ons that have already been consumed.
Accounts terminated for breach of our Terms & Conditions.
the payment or transaction ID (shown on your invoice or payment confirmation email); and
the reason for your request.
What to expect:
We acknowledge your request within 1 business day.
We confirm whether it is approved within 3 business days.
Approved refunds are initiated within 2 business days of approval.
7. Refund Timelines
Refunds are made only to the original payment method used for the purchase.
Once initiated, refunds usually reach your account within 5–7 business days. The exact time depends on your bank or card issuer.
Failed-but-debited payments are normally reversed automatically by the payment gateway within 5–7 business days. If you don't receive the reversal in that time, contact us with the transaction ID.
Refunds include any GST charged on the refunded amount. A credit note will be issued where required.
8. Contact Us
For cancellations, refunds, or any billing question: